Complaints Policy
This statement applies about the policies, our procedures and actions about the complaints received to Global Research Journal of Social Sciences and Management. We welcome the complaints and try our level best to solve the matters to the entire satisfaction of the authors. While on one side, we welcome any type of query or our complaints at the same time. We would like to inform our authors and readers to read and understand the instructions to the authors and the policy of the journal properly, because we will entertain only those complaints whose solutions and explanations are not given in the webpage of the journal.
Our Understanding about Complaints
Ci-STEM Journal is aware about the following types of complaints
Editorial Complaints Policy
Our managing editors, staff, and chief editors will take prompt action on every complaint, irrespective of the authors, academicians, or our readers, and make their full efforts to solve and satisfy the person to their entire satisfaction. We, at the same time, do not consider every statement to be a complaint but if it is a healthy criticism, we thank the person and try to improve our systems.
Policy for Handling Complaints
If the journal receives any complaints which infringe on intellectual property rights or contain material, inaccuracies or unlawful material, the journal will immediately pay full attention, investigate the various aspects of the complaint and try to solve and satisfy the complaints.
Our journal staff and editors make their full efforts to improve the quality of the journal and minimize the mistakes to zero. However, we still accept that occasionally mistakes may occur.
Guiding Principles
Although, as we have started earlier, that we invite queries and entertain complaints for the continuous improvements of the journal quality and for the entire satisfaction of the authors and readers.Although, as we have started earlier, that we invite queries and entertain complaints for the continuous improvements of the journal quality and for the entire satisfaction of the authors and readers.
We take minimum time (maximum two weeks) to solve the complaints of dissatisfaction. Sometimes, if there is a complaint from some other author that the present author by their actions or statements, harmed the intellectual copyrights, we make arrangements for the discussion of both parties to discuss and make the matter clear.
How to make a complaint
The complaints of the authors and readers should be sent to the chief editor as soon as possible by email: grjssm@ci-stem.org